General Terms and Conditions (Rev. 2025)

1. Services

CYB Human Resources (“Service Provider”) provides human resources consulting and support services to businesses (“Client”). These Terms and Conditions govern the provision of all services by Service Provider. Additional services may be requested and provided upon mutual agreement and execution of a separate proposal. Service Provider retains the right to perform similar services for other clients during and after this agreement.

2. Client Obligations

Client agrees to:

• Provide all necessary documents, materials, and information required for Service Provider to perform its services accurately and efficiently.
• Respond promptly to requests for approvals, authorizations, or other necessary actions.
• Ensure the accuracy of all provided materials. Service Provider is not responsible for delays or errors caused by incomplete or inaccurate information.

3. Fees and Payment

• Client agrees to pay all fees in accordance with Service Provider’s standard billing practices.
• Payments shall be made via CYB’s designated payment portal.
• Late payments will incur penalties, including late fees and collection costs.
• Rates are subject to change with 45 days’ prior notice.
• All payments are non-refundable.

4. Term and Termination

• The agreement begins on the Service Start Date and continues until terminated.
• Either party may terminate the agreement with written notice, subject to the terms outlined in this agreement.
• Upon termination, Client remains responsible for any outstanding fees.

5. Confidentiality and Communication

• Both parties agree to maintain the confidentiality of any non-public, proprietary, or sensitive information exchanged.
• Confidentiality obligations survive termination of this agreement.
• Service Provider will communicate primarily via email and phone, responding within 24 – 48 hours during business days.
• Service Provider records all phone and video calls with Client and its representatives for training, security, legal compliance, and the preservation of legal rights and defenses. Call recordings may be retained for the duration of this agreement and thereafter as required by law.

6. Intellectual Property

• Client retains ownership of all proprietary materials it provides to Service Provider.
• Any materials, deliverables, or intellectual property created by Service Provider during the term of this agreement remain the property of Service Provider unless otherwise agreed in writing.

7. Non-Solicitation

Client agrees not to solicit, hire, or contract with Service Provider’s employees, contractors, or consultants during the term of this agreement and for two years thereafter.

8. Indemnification

Client agrees to indemnify and hold harmless Service Provider from any claims, liabilities, damages, or losses arising from Client’s actions, omissions, or provided information.

9. Limitation of Liability

Service Provider shall not be liable for any indirect, incidental, or consequential damages arising from the services provided.

10. Governing Law & Dispute Resolution

• This agreement is governed by the laws of the State of Colorado.
• Any disputes shall be resolved exclusively in the courts of Colorado.

11. Amendments

These Terms and Conditions may be updated from time to time. Continued use of services constitutes acceptance of any updates.

12. Severability

If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain in effect.

13. No Third-Party Beneficiaries

This agreement benefits only the parties involved and does not create any third-party rights.

14. Waiver of Jury Trial

Both parties waive any right to a jury trial in any dispute related to this agreement.