Will the optional HR hotline make my employees make more complaints than if I didn’t have this service?

The employees are making complaints either way. The only difference is if the complaint is going directly to your HR Professional at CYBHR or going instead to coworkers at the water cooler and stirring up drama, wasting endless amounts of time and money, and most likely putting you even more at risk by spreading it around. Our response time is very quick, so we are cutting the employee off at the pass before giving their coworkers time to join into the water cooler drama.